Refund and Returns Policy
Effective Date: December 13, 2024
At HelloSA, we strive to ensure that you are completely satisfied with your purchase. However, if you are not happy with your order, our Refund and Returns Policy outlines the steps you need to take to return or exchange your product.
Return and Exchange Eligibility
To be eligible for a return or exchange, your item must meet the following criteria:
- Return Period: Returns must be initiated within 30 days of receipt of the product.
- Condition of Product: The product must be unused, unopened, and in its original packaging. We cannot accept returns for items that have been opened or used unless there is a defect or damage.
- Proof of Purchase: You will need to provide your order number or receipt as proof of purchase.
How to Return or Exchange an Item
- Contact Us: Reach out to our customer service team at info@hellosa.site or call us at (712) 852-2246 to request a return or exchange.
- Return Authorization: We will provide you with a Return Authorization (RA) number, which must be included with the returned item.
- Shipping the Return: You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of the item.
- Processing the Return: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange.
Refunds
If your return is approved, we will issue a refund to the original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider. Please note that shipping charges are non-refundable.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at info@hellosa.site with photos of the item and the packaging. We will provide a full refund or send a replacement at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Opened or used lipsticks, cosmetics, or beauty products (due to hygiene reasons)
- Gift cards
- Sale items or items marked as non-returnable
Exchanges
If you would like to exchange an item for a different shade, color, or product, please follow the return process and place a new order for the desired item. We cannot guarantee that we will have the item you want in stock when the return is processed.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check your bank or credit card statement. If it’s still not visible, contact your payment provider directly. If you’ve done all this and still have not received your refund, please contact us at info@hellosa.site, and we will assist you.
Shipping Fees
Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or damaged.
International Returns
If you are returning an item from outside the United States, please note that you are responsible for any customs duties or taxes associated with the return. We recommend checking with your local customs office for more information on any additional charges.
Changes to This Policy
We may revise this policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically to stay informed about our return and refund practices.
If you have any questions or need assistance, please contact us at:
Email: info@hellosa.site
Phone: (712) 852-2246
Address: 2405 21st St, Emmetsburg, Iowa