Sales Policy

Effective Date: December 13, 2024

At HelloSA, we are dedicated to providing you with the best shopping experience possible. Our Sales Policy outlines the terms and conditions that govern your purchases from our website, hellosa.site. By making a purchase, you agree to the following terms.

Product Availability

We strive to keep our product listings up to date, but due to high demand or other factors, some items may be out of stock. While we make every effort to ensure product availability, we cannot guarantee that any particular product will be available at all times. If an item is out of stock after you place an order, we will notify you as soon as possible and offer either a full refund, a product exchange, or the option to wait for restocking.

Pricing and Payment

  1. Pricing:
    All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. We reserve the right to modify prices due to errors or price changes by suppliers. The price listed at the time of checkout is the price you will pay, and this price will include any applicable taxes.

  2. Payment Methods:
    We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available on our website. All payment information is processed securely, and we use trusted third-party payment gateways to ensure your payment details are protected.

  3. Order Confirmation:
    Once your payment is processed, you will receive an order confirmation email containing your order details, including the products purchased, total price, and estimated delivery date. If you do not receive a confirmation email within 24 hours, please contact us to confirm your order status.

Shipping and Delivery

  1. Shipping Methods:
    We offer various shipping options for domestic and international orders. Shipping costs will be calculated at checkout based on your location, the size of your order, and the selected shipping method.

  2. Delivery Time:
    Delivery times vary depending on the shipping method and your location. Standard domestic shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days. International shipping times vary by country, with delivery typically taking 10-21 business days.

  3. Tracking:
    Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery.

  4. Shipping Restrictions:
    We currently ship to most countries worldwide. However, some locations may be excluded due to logistical reasons or shipping restrictions. If your location is not eligible for shipping, you will be notified during checkout.

Sales Tax

Sales tax will be calculated based on the shipping address provided during checkout. Sales tax rates vary by location, and we are required by law to collect applicable sales tax for orders shipping to certain states or regions.

Order Cancellations

Once your order is placed, we begin processing it immediately to ensure prompt delivery. If you wish to cancel your order, please contact us within 24 hours of placing it. We may not be able to cancel or modify your order if it has already been shipped. If you wish to cancel a shipment in progress, please refer to our Refund and Returns Policy.

Promotions and Discounts

From time to time, we may offer promotions, discounts, or sales events. These promotions are subject to specific terms and conditions, and may only apply to certain products, categories, or regions. Discount codes must be applied at checkout for the discount to be valid. Please note that promotional offers cannot be combined with other discounts or used after expiration.

Customer Support

If you have any questions regarding our products, orders, or shipping, our customer support team is here to assist you. You can reach us by:

We aim to respond to all inquiries within 24 hours.

Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy regularly for any updates.

If you have any questions about our Sales Policy, please contact us at:
Email: info@hellosa.site
Phone: (712) 852-2246
Address: 2405 21st St, Emmetsburg, Iowa